These Terms and Conditions apply to all purchases from our website.
Please read them carefully before placing an order.
1. Acceptance of your order:
We must receive payment of the price of the products, the gift-wrapping service (if applicable) and the delivery charges before we can accept your order. We reserve the right to restrict the number of products you may order and to refuse any order. If you have provided us with your email address you will receive an email from us confirming that we have received your order. This email is sent automatically and does not mean that we have accepted your order. We will notify acceptance of your order by sending an email to you stating that your order has been accepted and dispatched. Otherwise, our acceptance of your order takes place upon delivery of the products. Only when we have accepted your order is a binding contract created between us.
Our prices are set out on our website in American dollar and are inclusive of American-rated VAT where applicable. You are responsible for the disclosure and payment of any import duties or other taxes which apply in the country to which the products are delivered. Prices remain in force until we publish new prices on our website. Delivery charges may apply and are displayed during the order process.
There is also the option to view our prices in Euros, US Dollars Australian Dollars and Japanese Yen. Although the current exchange rate for these currencies is updated daily, the prices shown are only a guide. All orders will be charged in Pounds Sterling as shown on your order confirmation. We can not be held responsible for any differences to the exchange rate between the time of purchase and the time the payment is completed.
Whilst we try to ensure that all prices on our website are accurate, mistakes can sometimes occur. If we discover an error in the price of products you have ordered we will contact you as soon as possible and give you the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as being cancelled. If the order is cancelled, we will refund any money, which we have taken from you.
We reserve the right to change our prices.
All orders are subject to availability of products. If products you order are not available we will notify you (where possible) and, if we have received the price and the delivery charges of the unavailable products, we will refund them to you within 30 days of your order unless you agree to a longer period.
1. Package ship as soon as possible after your payment, Post air mail will take around 20-45days, some coutry will takes 20-60 days, EMS(7-15days),"DHL" "UPS" "FEDEX" (3-8 workdays).
2. Generally, Most orders are processed within 1-3 business day. But delay delivery would happen as our storage change every moment, if you need it urgently, please kindly contact us before to check the stock. Orders must be placed by 5pm EST or they will go on the next day's business.
3. Do confirm the Address and Telephone Number which you leave to us. Telephone Number is very important for the post office could contact with you in time, so please kindly check it carefully to avoid any unnecessary bothers and loss may bring to you.
4. Customers are responsible for any custom fees, import fees, and duty taxes charged by their county, we will do our best to help avoiding or reduce the custom fees by declare the items as "gift" or declare a low value in the invoice. If you are not assure won the custom rules, please check with your custom firstly.
1. Items can be returned within 3 days for quality problems or wrong items, but naturally we will check everything carefully from products to packaging and confirm it is in good condition. If by any chance, we will give you the refund soon after we receive the item.
2. Not for quality problem return, customers responsibility for the send and return freight. We do not cover any items for damage after use or as the result of water damage which hard for us to sell again.
5. Returns Policy:
Please contact us first if there are any questions after you receive the items.
6. Faulty / Defective Goods:
If the manufactures recommended cleaning instructions are followed and the product has been used for its intended purpose, generally almost all faults will appear within the first 3 months after purchase. For this reason you may return any faulty item up to 3 months after the date of purchase. This product would then be professionally inspected for any faults of manufacture and a judgment made. If the damage to the product is deemed accidental damage/wear and tear, the product will be returned to the customer. If the inspection reveals any fault of manufacture then the product will be exchanged for new replacement product or fully refunded. If a product is deemed faulty, we will re-emburse you with reasonable costs of your return shipping charge if you include a receipt.
Under extreme circumstances, providing the product does not show excessive wear or neglect, a product may still be defective after 3 months of purchase. You may therefore return the item for an assessment by one of our specialists. These products may take longer to evaluate as often the manufactures approval or intervention is needed. Unfortunately, after this period of time, any products that are sent back to us for an inspection is done so at the customers own risk. We can not guarantee to be able to offer any refund or replacement on products returned to us after this period of time.
We evaluate each returned faulty product professionally and as quickly as possible with an aim to keep every customer satisfied with the highest level of customer service possible.
Please note: all faulty goods must be clean, dry and free from dirt and mud; we will not process any return we deem to be too dirty or wet.
If products we deliver to you are not as ordered or are damaged, defective or of incorrect quantity you should contact us within 7 days of delivery. We will replace the incorrect, damaged or defective products or make good the shortfall in quantity or, at our option, credit the price and delivery charges of those products to you.
If you do not receive products ordered you should notify us within 28 days of the date of your order. We will deliver the products ordered or, at our option, credit the price and delivery charges of the non-delivered products to you, or if we have not accepted your order and have been unable to contact you, we will notify you of the reason for non-acceptance.
Nothing in these Terms and Conditions shall be construed to exclude or limit any rights you may have as a consumer to the extent that such liability and rights may not be excluded or limited under applicable statute or law.